Designing Inclusive Products

About this presentation

<section id="session-abstract">Most of us start projects with good intentions—we want to make things welcoming, seamless, and maybe even fun to use. But too often, toxic cultures within tech result in products that have all sorts of biases embedded in them: “smart scales” that assume everyone wants to lose weight, form fields that fail for queer people, résumé-reading algorithms that are biased against women, image-recognition software that doesn’t work for people of color. As tech becomes increasingly central to our users' days—and intertwined with their most intimate lives—we have more responsibility than ever to consider who could be harmed or left out by our decisions.In this talk, we’ll take a hard look at how our industry’s culture—its lack of diversity, its “fail fast” ethos, its obsession with engagement, and its chronic underinvestment in understanding the humans it’s designing for—creates products that perpetuate bias, manipulate and harm users, undermine democracy, and ultimately wreak havoc. Then, we’ll talk about what we can do about it: how we can uncover assumptions in our work, vet product decisions against a broader range of people and situations, have difficult conversations with our teams and companies, and pursue a more ethical and inclusive way forward for our industry. </section>