Designing Conversations

About this presentation

As designers, we all know that creating a product or experience that people know how (and actually want!) to engage with is everything. With GUIs, we can design visual cues that assist with usability and solve for understandability. But, how do we design for conversational UIs, when the content is the experience, and words are the interface?In this session, Lauren will talk about how to design contextually relevant conversations for bots that evoke emotion and lead to relationships rooted in trust, empathy, and understanding.