Web Directions 2015
Customer Service as a Core Feature
About this presentation
<span style="font-weight: 400;">If everyone agrees that customer service is important, why does customer support suck so badly so often? How do some teams provide consistently exceptional service while others drive customers away? And why does Campaign Monitor not try to make customers happy?</span> <span style="font-weight: 400;">Learn how Campaign Monitor embeds customer service into the heart of the company and the product, and how you can do it too.</span>